Terms and Conditions – PKOK App Player Agreement

By accessing, registering on or using pkok app in any way, you confirm that you have read, understood and agreed to these terms and conditions in full. These terms form a legally binding agreement between you and pkok app. If you do not agree with any part of these terms, you must not use the platform.

These terms apply to all services offered through pkok app including but not limited to account registration, deposits, withdrawals, bonus claims, game participation and customer support interactions. Using pkok app after any update to these terms constitutes acceptance of the revised version.

To create and use a pkok app account, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing pkok app from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor or immediate family member of an employee of pkok app.
• You must not have been previously excluded or banned from pkok app for any reason.
• You must be acting on your own behalf and not as an agent for any third party.

pkok app reserves the right to request proof of age and identity at any time. Accounts found to belong to underage players will be closed immediately and any balance forfeited. We take age verification seriously and cooperate fully with any regulatory requirements in this area.

Each player is permitted to hold only one active account on pkok app. Creating multiple accounts — whether under the same name, the same device, the same IP address or the same payment method — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering on pkok app, you must provide accurate and complete information including your real name, date of birth and a valid contact method. You are responsible for keeping your account details up to date. pkok app is not liable for any issues arising from outdated or incorrect account information provided by you.

You are solely responsible for maintaining the confidentiality of your pkok app login credentials. Any activity that occurs under your account is your responsibility. If you suspect your account has been accessed without your authorisation, contact pkok app support immediately.

pkok app accepts deposits exclusively through bKash and Nagad. All deposits must be made from a payment account registered in your own name. Third-party deposits — where someone else funds your pkok app account — are not permitted and will be reversed.

• Minimum deposit amount: ৳100
• Maximum deposit amount: subject to your bKash or Nagad account limits
• Deposit processing time: instant under normal conditions
• pkok app charges no fees on deposits

Deposits are credited to your pkok app balance as soon as the transaction is confirmed by the payment provider. If a deposit does not appear in your account within 15 minutes, contact support with your transaction reference number and the issue will be investigated promptly.

pkok app reserves the right to request documentation verifying the source of funds for any deposit. This is a standard anti-money laundering measure and is not a reflection on any individual player. Failure to provide requested documentation may result in the deposit being held pending verification.

Withdrawals from pkok app are processed to the same bKash or Nagad account used for your most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals.

• Minimum withdrawal amount: ৳200
• Withdrawal processing time: typically within minutes during operating hours
• pkok app charges no fees on withdrawals
• Withdrawals are only processed to accounts in your own name

Before your first withdrawal, pkok app may require identity verification. This is a one-time process and is required to protect your account. You may be asked to confirm your name, date of birth and the mobile number associated with your bKash or Nagad account.

Any bonus funds in your balance must meet the applicable wagering requirements before they can be withdrawn. Real money funds that have not been used to meet wagering requirements can be withdrawn at any time subject to the minimum withdrawal amount.

pkok app offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each promotion, which are displayed at the point of claiming. The following general rules apply to all bonuses on pkok app:

• Bonuses are available to one account per household, device and IP address.
• Bonuses cannot be transferred between accounts or converted to cash before wagering requirements are met.
• pkok app reserves the right to modify, suspend or cancel any promotion at any time.
• Bonuses obtained through fraudulent means will be voided along with any associated winnings.
• Players who self-exclude are not eligible to claim bonuses during their exclusion period.

The welcome bonus on pkok app is a 200% match on your first deposit. If you deposit ৳1,000, your balance will be credited with an additional ৳2,000 in bonus funds, giving you ৳3,000 to play with. The wagering requirement for the welcome bonus is clearly stated in the promotion details section of your account.

Wagering requirements mean you must bet a specified multiple of the bonus amount before the bonus converts to withdrawable cash. For example, if the wagering requirement is 20x on a ৳2,000 bonus, you must place ৳40,000 in total bets before the bonus funds become withdrawable. Only bets placed on eligible games count toward wagering requirements.

All games available on pkok app — including Bikini Paradise, WM Live, Rummy, Lucky Dice, Joker Poker and Dice — are governed by individual game rules displayed within each game interface. By placing a bet, you confirm that you have read and understood the rules of that game.

Game results on pkok app are determined by certified random number generators and, in the case of live dealer games, by real physical outcomes observed by live cameras. pkok app does not manipulate game outcomes in any way. The house edge for each game is displayed in the game information section.

In the event of a technical fault during a game round, the round may be voided and your stake returned. pkok app is not liable for any losses arising from technical issues beyond our reasonable control, including internet connectivity problems on the player's side.

• Bets placed and confirmed cannot be cancelled or reversed.
• Minimum and maximum bet limits apply to each game and are displayed before you bet.
• Attempting to exploit game bugs or glitches is prohibited and will result in account suspension.

The following actions are strictly prohibited on pkok app and will result in immediate account suspension, balance forfeiture and potential legal action:

• Creating more than one account on pkok app
• Providing false identity or age information during registration or verification
• Using automated software, bots or scripts to interact with pkok app games or systems
• Colluding with other players to gain an unfair advantage in any game
• Attempting to exploit technical errors, bugs or vulnerabilities in the platform
• Using pkok app for any money laundering or financial fraud activity
• Depositing funds from payment accounts not registered in your own name
• Harassing, threatening or abusing pkok app staff or other players
• Attempting to access another player's account without authorisation

pkok app uses automated monitoring systems to detect prohibited conduct. If suspicious activity is detected, your account may be suspended pending investigation without prior notice. During an investigation, access to your balance may be temporarily restricted.

pkok app reserves the right to suspend or close any account at any time for any of the following reasons:

• Breach of any clause in these terms and conditions
• Suspected fraudulent activity or money laundering
• Failure to complete identity verification when requested
• At the player's own request for self-exclusion purposes
• Inactivity for a period exceeding 12 consecutive months

If your account is closed due to a breach of these terms, any balance remaining in the account may be forfeited. If your account is closed for any other reason, your real money balance (excluding unmet bonus funds) will be returned to your registered bKash or Nagad account within a reasonable timeframe.

You may close your pkok app account at any time by contacting support. If you are closing your account due to concerns about your gaming behaviour, please inform the support team so that appropriate responsible gaming measures can be applied.

pkok app is committed to promoting responsible gaming among all players in Bangladesh. Gaming on pkok app is intended to be a form of entertainment. It should never be used as a way to generate income, recover financial losses or escape personal problems.

The following responsible gaming tools are available to all pkok app players directly from their account settings:

• Deposit limits: Set a daily, weekly or monthly cap on how much you can deposit.
• Session reminders: Receive a notification after a set period of continuous play.
• Self-exclusion: Lock your account for a period of your choosing — from 30 days to permanent.
• Reality check: View a summary of your gaming activity including time spent and net result.

If you believe your gaming is becoming a problem, please use the self-exclusion tool immediately and contact the pkok app support team. We take these situations seriously and will assist you in accessing appropriate support resources.

pkok app collects and processes personal data in accordance with our Privacy Policy, which is available at pkok-app.vip/privacy-policy. By registering on pkok app, you consent to the collection and use of your data as described in that policy.

pkok app will never sell your personal data to third parties for marketing purposes. Data is shared only where required by law, for payment processing purposes or to prevent fraud. All data is stored securely using industry-standard encryption.

You have the right to request a copy of the personal data pkok app holds about you, to request corrections to inaccurate data and to request deletion of your data subject to any legal retention requirements. Contact support to exercise any of these rights.

pkok app provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. pkok app is not liable for:

• Losses arising from technical faults, server downtime or internet connectivity issues
• Losses arising from your failure to follow game rules or these terms
• Any indirect, consequential or incidental losses of any kind
• Actions taken by third-party payment providers including bKash and Nagad

In all cases, pkok app's maximum liability to any player is limited to the amount of real money funds held in that player's account at the time the claim arises. This limitation applies to the fullest extent permitted by applicable law.

pkok app reserves the right to update or modify these terms and conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, pkok app will notify registered players via their registered contact method.

Continued use of pkok app after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using pkok app and contact support to close your account and withdraw any remaining balance.

If you have any questions about these terms and conditions or about your pkok app account, the support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your pkok app account
• Response time: Typically within 15 minutes during peak hours

For responsible gaming enquiries, account closure requests or data privacy matters, please identify the nature of your request when contacting support so it can be directed to the appropriate team member without delay.