Privacy Policy – How PKOK App Protects Your Data

pkok app is an online gaming platform operated at pkok-app.vip, designed specifically for players in Bangladesh. When this privacy policy refers to "pkok app", "we", "us" or "our", it means the operator of the pkok app platform.

This privacy policy applies to all personal data collected through the pkok app website, mobile app, customer support channels and any other service we provide. By registering and using pkok app, you acknowledge that you have read and understood this policy.

pkok app collects the following categories of personal data from players:

pkok app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law and with your explicit consent.

pkok app collects your personal data through the following methods:

• Direct registration: When you create a pkok app account, you provide your name, mobile number and date of birth directly.
• Account activity: Every time you log in, deposit, place a bet or withdraw on pkok app, that activity is recorded automatically.
• Payment providers: When you transact via bKash or Nagad, transaction reference data is shared with pkok app to confirm your payment.
• Customer support: When you contact pkok app support via live chat or email, the content of those communications is stored.
• Cookies and tracking: pkok app uses cookies and similar technologies to collect technical and usage data automatically when you visit the platform. See Section 8 for full details.
• Verification requests: If pkok app requests identity verification, you provide documents directly through the secure upload facility in your account.

pkok app uses your personal data for the following specific purposes:

• To create and manage your pkok app account and verify your identity
• To process deposits and withdrawals through bKash and Nagad
• To deliver the games and services you request on pkok app
• To apply and track bonuses and promotions to your account
• To detect and prevent fraud, money laundering and prohibited conduct
• To comply with legal and regulatory obligations applicable to pkok app
• To provide customer support and respond to your enquiries
• To send you important account notifications such as deposit confirmations and security alerts
• To improve the pkok app platform based on aggregated usage patterns
• To enforce our Terms and Conditions and protect the rights of all players

pkok app will only send you promotional communications if you have opted in to receive them. You can opt out at any time by contacting support or updating your account notification preferences.

pkok app processes your personal data on the following legal grounds depending on the purpose:

• Contract performance: Processing necessary to provide the pkok app service you have signed up for, including account management, payments and game delivery.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements and other applicable regulations.
• Legitimate interests: Processing for fraud prevention, platform security and improving the pkok app service, where these interests are not overridden by your rights.
• Consent: Processing for optional communications such as promotional emails or SMS, where you have given explicit consent that you can withdraw at any time.

pkok app does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: bKash and Nagad receive the minimum data necessary to process your transactions. They operate under their own privacy policies and security standards.
• Identity verification providers: If third-party KYC verification is required, your identity documents may be shared with a licensed verification service under strict data processing agreements.
• Legal authorities: pkok app will disclose personal data to law enforcement or regulatory bodies when required to do so by applicable law or a valid legal order.
• Fraud prevention services: Aggregated or anonymised data may be shared with fraud detection services to protect all pkok app players.
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the new operator, who will be bound by this privacy policy.

All third parties who receive personal data from pkok app are required to handle it securely and use it only for the specific purpose for which it was shared.

pkok app processes all payments through bKash and Nagad. When you make a deposit or withdrawal, pkok app records the transaction reference number, amount, date and the mobile number associated with your payment account. This data is used solely to reconcile your account balance and investigate any payment disputes.

pkok app does not store your full bKash or Nagad PIN or any authentication credentials. Payment authentication is handled entirely by bKash and Nagad on their own secure platforms. pkok app only receives confirmation of a successful or failed transaction.

All payment data is stored with encryption and access is restricted to authorised pkok app staff who require it to resolve payment issues. Payment records are retained for a minimum of five years to comply with financial record-keeping requirements.

pkok app uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit pkok app. We use the following types of cookies:

• Essential cookies: Required for pkok app to function. These keep you logged in and maintain your session. They cannot be disabled without breaking core functionality.
• Analytics cookies: Help pkok app understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every visit.
• Security cookies: Used to detect and prevent fraudulent activity and protect your pkok app account from unauthorised access.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using pkok app but may affect your experience. Essential and security cookies cannot be disabled as they are required for the platform to operate safely.

pkok app retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:

• Account data: Retained for the duration of your account plus 5 years after closure to comply with financial regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for 5 years after account closure or as required by applicable law.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for 12 months on a rolling basis for platform improvement and fraud detection purposes.

When data is no longer required, pkok app securely deletes or anonymises it so it can no longer be linked to you as an individual.

As a pkok app player, you have the following rights regarding your personal data:

To exercise any of these rights, contact pkok app support at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request to protect your account security.

pkok app is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on pkok app, please contact us immediately at [email protected] and we will close the account and delete all associated data without delay.

pkok app uses age verification measures during registration and reserves the right to request proof of age at any time. Accounts found to belong to minors will be closed and any balance forfeited in accordance with our Terms and Conditions.

pkok app takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:

• TLS encryption for all data transmitted between your device and pkok app servers
• AES-256 encryption for sensitive data stored in our databases
• Role-based access controls ensuring only authorised staff can access personal data
• Regular security audits and penetration testing of the pkok app platform
• Two-factor authentication available for all player accounts
• Automated monitoring systems to detect unusual account activity in real time

While pkok app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

pkok app may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, pkok app will notify registered players via their registered mobile number or email address before the changes take effect. Continued use of pkok app after notification of changes constitutes acceptance of the updated policy.

We encourage you to review this privacy policy periodically so you are always aware of how pkok app handles your personal information.

If you have any questions, concerns or requests relating to this privacy policy or the way pkok app handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly within your pkok app account
• Response time: Privacy-related requests are handled within 30 days

When contacting us about a privacy matter, please include your registered mobile number and a brief description of your request so we can direct it to the right team member without delay.