PKOK App FAQ — Your Questions Answered

Yes. You must be 18 years or older to register and play on pkok app. This is a strict requirement and applies to all players regardless of location. If we find that an account belongs to someone under 18, it will be closed immediately and any balance will be forfeited.

Tap Login on the pkok app homepage, then click Forgot Password. Enter the mobile number linked to your account and follow the verification steps sent to your phone. You will be able to set a new password within a few minutes. If you run into any trouble, contact our 24/7 live chat support.

No. Each player is allowed one account only. Creating multiple accounts to claim bonuses more than once is against our Terms and Conditions. If duplicate accounts are detected, all of them may be suspended and any bonus winnings will be removed. If you have accidentally created two accounts, contact support immediately to resolve it.

Log in to your pkok app account and go to Account Settings. From there you can update your display name and contact preferences. For mobile number changes, you will need to verify your identity via live chat support — this is to protect your account from unauthorised changes.

Log in and go to the Payment section. Select bKash or Nagad, enter the amount you want to deposit and confirm the transaction in your mobile wallet app. Your pkok app balance updates instantly — there is no waiting period. The minimum deposit is ৳100.

The minimum deposit is ৳100. There is no fixed maximum, but very large deposits may require additional verification for security purposes. If you plan to deposit a large amount, contact our support team in advance so we can assist you smoothly.

Most deposits arrive instantly. If your balance has not updated after 5 minutes, take a screenshot of the bKash or Nagad transaction confirmation and send it to our live chat support. Our team will manually verify and credit your account — usually within 10–15 minutes of receiving your proof.

pkok app does not charge any deposit fees. The full amount you send via bKash or Nagad is credited to your gaming balance. Note that your mobile wallet provider (bKash or Nagad) may apply their own standard transaction charges — check with them directly if you are unsure.

Go to Payment → Withdraw. Enter your bKash or Nagad number and the amount you want to cash out. Submit the request and the funds will arrive in your mobile wallet — most withdrawals complete within 5 to 10 minutes.

The minimum withdrawal is ৳200. There is no upper limit on withdrawals, though very large amounts may be processed in batches for security reasons. If you are withdrawing a large sum, our support team can guide you through the process.

Withdrawals are usually instant but can occasionally be delayed during peak hours or if your account has an active bonus with wagering requirements still to complete. Check your bonus status in your account dashboard. If there is no active bonus and your withdrawal has been pending for more than 30 minutes, contact live chat support with your transaction ID.

For security reasons, pkok app requires that withdrawals go to the same mobile wallet number used for your most recent deposit. If you need to change your withdrawal number, contact support and complete a brief identity verification step first.

New players receive a welcome bonus on their first deposit. The bonus is automatically added to your balance after your first successful deposit — no promo code needed. The bonus funds can be used across all pkok games including Bikini Paradise, Rummy, Lucky Dice and Dice. Full terms apply — see our Terms and Conditions.

Wagering requirements mean you need to play through the bonus amount a certain number of times before you can withdraw bonus-derived winnings. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before withdrawing. The exact requirement for each promotion is shown in the bonus terms at the time of claiming.

Yes. pkok app runs weekly reload bonuses, cashback offers and free round promotions for active players. Rummy and Lucky Dice players can also join leaderboard tournaments with cash prizes. Check the promotions section in your account dashboard regularly — new offers are added every week.

First, check that your deposit met the minimum amount required to trigger the bonus. If it did and the bonus still has not appeared after a few minutes, contact our live chat support team. Provide your account mobile number and deposit amount and we will investigate and apply the bonus manually if it was missed.

pkok app currently offers six premium games: Bikini Paradise, WM Live, Rummy, Lucky Dice, Joker Poker and Dice. All games are available 24/7 on mobile and desktop — no extra downloads needed for most titles.

Yes. All pkok games use certified Random Number Generator (RNG) technology. Dice and Lucky Dice additionally use provably fair algorithms — meaning you can independently verify every single result using the seed values provided after each round. WM Live uses real human dealers streamed in HD, so there is no automated dealing involved.

Some pkok games offer a demo or practice mode that lets you try the game without risking real money. This is a great way to learn the rules before placing real bets. WM Live and Rummy tournaments require real-money play, but you can observe tables before joining. Check the individual game page for demo availability.

Minimum bets vary by game. Most pkok games start from as low as ৳10 per round, making them accessible for players with any budget. Joker Poker and WM Live tables may have slightly higher minimums depending on the table you choose. The bet range is always displayed clearly before you start a round.

Yes. pkok app uses SSL encryption on all pages and transactions. Your personal data is stored securely and never sold to third parties. For full details on how we handle your data, read our Privacy Policy.

Use a strong, unique password that you do not use on other sites. Never share your login details with anyone — pkok app staff will never ask for your password. Enable any two-factor authentication options available in your account settings. If you suspect unauthorised access, change your password immediately and contact support.

Contact our 24/7 live chat support immediately. We can temporarily freeze your account to prevent any further unauthorised activity while we investigate. Change your password as soon as you regain access. We take account security very seriously and will work quickly to resolve any issues.

Visit the App page on pkok-app.vip and follow the download instructions for your device. The pkok app is available for both Android and iOS. The installation file is safe and verified — just allow installation from unknown sources in your Android settings if prompted.

No. All pkok games can be played directly in your mobile browser — no download required. Simply visit pkok-app.vip, log in and start playing. The browser version works on all modern smartphones. The dedicated pkok app offers a faster, smoother experience if you prefer it.

Try these steps in order: 1) Refresh the page or restart the app. 2) Clear your browser cache and cookies. 3) Switch between Wi-Fi and mobile data to rule out a connection issue. 4) Try a different browser. If the problem persists, contact our live chat support and describe the issue — include your device model and which pkok game is affected.

pkok app works on Android 7+, iOS 12+ and all modern desktop browsers including Chrome, Firefox, Safari and Edge. For the best experience, keep your browser updated to the latest version. The dedicated pkok app provides the smoothest performance on Android devices.